FAQs

What do I need to have with me when I come to rent a vehicle?

• A full driving licence for all named drivers, with details of all endorsements. If you hold the new photocard licence, the photocard AND the paper section of your licence must be shown at the time of rental.
• Credit/Debit card deposit of £300.00 for non-account holders. Cash will be accepted but has to cover the excess costs.
• Two forms of identification showing your local address.

Can I drive a truck with a car licence?

• This depends on what categories are on your driving licence. Everybody should have the entitlement to drive vehicles up to 3500kg GVW with up to 8 passenger seats apart from those holding a provisional license. If you want to hire a 7.5ton Truck, you must hold category C1 on your license. If you passed your driving test before January 1997, you may already have group C1 on your license but please check before booking your vehicle.

  Some common categories include;

• Category B includes Cars, 4x4’s, MPV’s and Light Commercial Vehicles up to and including a maximum weight of 3,500kgs and no more than 8 passenger seats.
• Category C1 covers commercial vehicles up to and including a maximum weight of 7,500kgs.
• Category D1 covers minibuses with no more than 16 passenger seats.
• Category E permits towing, and will be added to another category, for example B+E, C1+E or D1+E.

If you have questions relating to your personal entitlement you can contact the DVLA by email to drivers.dvla@gtnet.gov.uk or look at their web site, www.dvla.gov.uk.

How old do I have to be?

Between the ages of 25 and 69 years old, for any type or size of vehicle

How much is the deposit?

A refundable deposit of £300.00 will be required at time of collection, we will need to take this on a credit or debit card.  There is no deposit if you hold an account with Rossetts Commercials.

What is the deposit for?

The deposit covers part of the cost of insurance excess in the event that the vehicle sustains damage whilst in your care, and any other costs arising from the rental, such as fuel replenishment.

What about the fuel and supply costs?

You have to pay for the fuel that you use. We supply the vehicle with some fuel, and you should return it with the same amount in the tank. If you do not, then we shall put fuel into the vehicle upon return to the original level, and subtract the cost from your deposit.

How do I get my deposit back?

The deposit will be refunded to the same account debited from, less any costs incurred for fuel, excess time, or accident damage.

What about insurance?

You can insure the vehicle yourself on your own policy, but we shall require proof that you have done so, normally by photocopy of the original insurance certificate or by speaking to your insurance company. You must have a Commercial Policy in place. If you are self-insured you will be responsible to your insurer for any excess applicable if the vehicle is damaged. If the cost of damage repair is less than your excess, we shall deduct the cost of repair from your deposit. Otherwise, we shall keep your deposit pending settlement of the claim by your insurer, and deduct your insurance excess from your deposit. If you wish us to arrange comprehensive insurance for you we can do so with our insurance partner, Options Services.

What if I want to take the vehicle out of England?

Our policy is not to let our vehicles outside of England, Scotland and Wales.

What if I am late returning the vehicle, or wish to extend the period of hire?

If you wish to keep the vehicle longer than the contracted period, just let us know and your rental documents can be extended. Please let us know as soon as possible as other bookings may be affected but we will provide you with some options if this is the case.

What happens if I break down?

• We maintain our vehicles to a high standard, but we have to accept that problems do very occasionally occur.
• If you do break down, no matter where you are, please call us and we shall arrange for repairs to be carried out either by our own 24 hour Breakdown Recovery Service on 07850 318143 or by using our network of authorized and qualified repair centres.
• During normal business hours call our office number, and out of hours our Emergency Service number details in cab of the truck or van.
• If you run out of fuel we do reserve the right to charge you a standard price for the fuel and a call out charge, if applicable. However, under any circumstances we do not accept any contingent liability for breakdown or any consequential losses that might arise.

Do you have special weekend rates?

Yes we do. We recognise that some people wish to do a house move, relocate offices or move equipment and machinery, over the weekend.

Our weekend rates are attractive and cost-effective. Call us for details or fill in an enquiry form and we will call you.

Can I get a van with a tail-lift?

Yes you can, our Sprinter Lutons adn 7.5t box have tail-lifts fitted, to make your life easier!